Infotecs

Support

Technical support of ViPNet data protection tools for partners and customers.

Infotecs technical support team provides services throughout the installation, setup, operation, and update of the software and the hardware and software products. Both Infotecs specialists and support teams of partner companies render technical support services based on the Service Level Agreement (SLA). Due to flexible and transparent technical support policy, Infotecs partners and customers can independently choose the most appropriate and suitable cooperation option.

Technical support services for partners and customers include:

1
Various options and methods of contacting the technical support team
2
Acceptance and registration of requests 24/7/365
3
Control of the technical support service time frame and quality
4
Consultancy on installation, setup, operation, and update of the company’s products
5
Services related to installation, setup, and update of the company’s products at the customers’ and partners’ venues*
6
Customized technical support schemes, including support on a 24/7/365** basis
7
Handling of issues related to warranty and post-warranty repair and maintenance of hardware and software appliances
8
Acceptance and analysis of claims

Technical support contracts can cover customized support schemes, including 24/7/365 services.

To submit a question, claim or suggestion about the technical support service, fill in this form.

*- for a fee according to the price list
** - subject to the corresponding SLA

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